Isla Schanuel

Boulder, CO · 303.512.3248 · isla.schanuel@gmail.com

Experience

Community Manager & Project Assistant

Subset Games
2015 - Present

INDEPENDENT CONSULTANT

Freelance
2012 - Present

JUNIOR USER EXPERIENCE ENGINEER

Foraker Labs
2014 - 2015

IT TECHNICIAN

Anderson Language and Technology Center
2011 - 2014

IT ASSISTANT

Anderson Language and Technology Center
2008 - 2010

Education

University of Colorado Boulder

M.S. Information and Communication Technology for Development
Focus on user experience and web technologies
2013

University of Colorado Boulder

B.A. Spanish for the Professions
Minors in Business Administration & Biology
Certificate in Digital Media
2010

Skills

TECHNICAL SUPPORT
  • Able to perform technical support on a wide variety of computers and other equipment
  • Extensive experience working with users of varying technical skill levels
  • 10 years of experience working in technical and project support positions
  • Proven ability to efficiently perform triage on help tickets and create clear documentation

INTERPERSONAL
  • Experience leading project teams of up to 20 people
  • 7 years online community management experience (>2,000 users)
  • Extensive public speaking and employee training experience
  • Experience with Agile Development & Scrum
  • 12 years of experience writing and editing academic and professional content
  • Extensive experience with a wide variety of media production, communication, and project management software and web applications

USER EXPERIENCE
  • Extensive experience with designing, running, and analyzing the results of user tests
  • Experience with both using and teaching a wide variety of user research methods including: Statistical and competitive analysis, user and playtesting, heuristic evaluation, interviews, and surveys, among others.

WEB DEVELOPMENT
  • HTML; PHP; CSS; Javascript; MySQL; cPanel; Vi; WordPress and Drupal
  • Trained in W3C, WCAG 2.0, and Section 508 accessibility standards
  • Experienced in Google Analytics data analysis, information architecture construction, and site map formulation

Interests

Apart from my day job, I've also worked as a voice actor - something I still enjoy to this day. I also enjoy hiking, driving in the mountains, and cooking.

Personal summaries and interests sections are difficult to write, so here's a picture of a cool spider.